Promed Clinical Field Service Engineer Vacancy

Promed Clinical Field Service Engineer Vacancy

PROMED is a successful distribution company serving the medical and profession.
Established in 1985 we have become a market leader in supplying equipment, consumables, and providing installation and preventative maintenance systems to Primary Care, pharmacy & hospital Industry throughout Ireland.
The company is headquartered in Killorglin, County Kerry and operates national sales and technical services teams servicing clients nationwide.
We have a vacancy and are inviting applications for the position of a:

Clinical Field Service Engineer

Location: Primarily Leinster area

Reporting: Promed Medical Commercial Manager

Job Summary
The Clinical Field Service Engineer when fully trained, will have the ability and experience to handle the day-to-day technical problems and work tasks related to the management, installation, training, maintenance, repair, and calibration of Promed Medical’s portfolio of medical equipment at customer locations.

Job Responsibilities Duties Include: (But are not limited to the following)

  • Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
  • Perform maintenance and repair services
  • Sales support from a technical background
  • Install and optimize hardware/software/network products and configurations at customer sites
  • Diagnose and resolve product performance problems
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers’ business
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software including hardware
  • Serve as an internal resource on technical issues
  • Calibrate equipment on-site for large volume customers
  • Document all actions and results in a timely manner
  • Adhere fully to the quality standards required by our ISO certification
  • Manage stock control of spare parts and consumables that are assigned
  • Maintain all tools and test equipment to a high standard


  • 3rd Level Qualifications with Electronic Engineering/Mechatronics
  • Experience in Medical Devices desirable
  • Ability to troubleshoot issues an advantage
  • Strong Technical problem solving and fault finding skills
  • Strong IT, computer literacy and networking skills
  • Experience working within the Primary care sector is distinct advantage

Personal Requirements

  • Proven track record in customer support and logical troubleshooting techniques
  • Ability to work independently, with minimum direction and in pressure situations
  • High professional work and quality standards
  • Ability to self-direct and self-motivate
  • Ability to be a key influencer in a driven team
  • Ability to plan and organize work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong customer ethos, to develop trusted customer relationships
  • Excellent verbal and written English skills
  • The post will require a high level of flexibility to ensure the delivery of an effective and efficient service to Promed Medical’s customer base
  • Full clean driving license

This is an excellent opportunity to join an expanding and progressive company who represents only the world’s leading brands and has an after-sales service and quality management system that our customers trust.

Salary will be dependent upon experience and qualifications. A company vehicle, with phone and laptop will be provided.

Please send your CV and a covering letter outlining how you meet our requirements on the above qualification criteria by e-mail to

Closing date for applications is Monday 16th April 2018