Promed orders are being processed as normal, but delivery times may be longer than usual, please Contact Us: 1800 619 619 if you have any issues.

Returns Policy

Promed office. Goods can be returned once approval in writing has been given by Promed and once accompanied by a completed ‘Goods Return Form.’

Goods must be returned within 14 days of the invoice date. For goods to be accepted for refund, goods must be currently stocked and not a discontinued line. They also must be in perfect merchandisable condition and capable of resale and be completely without defect. Any such damage or defect will totally cancel any obligation by the company for any refund whatsoever. Goods are returned at the sender’s responsibility.

PROMED accepts no responsibility for goods lost or damaged during return transit. We advise that both certificates of postage and adequate insurance are sought.

Goods returned after 14 days are liable to incur the following handling charges:

15-30 days old 15% of invoice value or min. 15.00 Euro
31-60 days 25% of invoice value or min. 15.00 Euro
61-180 50% of invoice value or min. 15.00 Euro
Over 180 days At the discretion of Promed  

Please Note: Special order items are not subject to this returns policy.

PROMED will not refund postage.