Promed orders are being processed as normal, but delivery times may be longer than usual, please Contact Us: 1800 619 619 if you have any issues.

Terms and Conditions

PROMED is the registered trading name for PRODENT LTD.


All sales are subject to these terms and conditions and no others shall apply.


Prices quoted in this catalogue are shown inclusive and exclusive of VAT or any other purchase tax duties, levies or charges payable by purchaser which shall be charged at the rate ruling at the day of dispatch, VAT at the current rate will be added to all invoices. PROMED reserves the right to change prices without prior notice, in the event of currency fluctuations and/or manufacturer’s price alterations. PROMED reserves the right to correct clerical errors or omissions in the catalogue.

Details and specification

All illustrations in the PROMED Catalogue are non-binding and subject to change in design, form and material. Up to date details can be checked when ordering, to avoid disappointment. Acceptance of the buyer’s purchase order or any part thereof by PROMED shall be signified by dispatch of the goods. If part only of the buyer’s purchase order is accepted, PROMED shall not subsequently be obliged to dispatch any further part thereof. Partial deliveries are permitted and shall be paid separately. In the event that part of an order is not accepted the buyer should submit a new purchase order.


Terms of payment shall be met “in full thirty days after invoice date”. All invoices shall include VAT at the rate then in force and other charges applicable.

When paying by credit card via, all credit card numbers are encrypted using high security256 bit encryption. Globalpayments manage the transaction and data, PROMED do not hold any payment information from the transaction.They are not held in clear text on any web site. Promed currently accepts Visa and Mastercard. If you would like another payment method to be provided, please let us know.


Only available on the Island of Ireland.

PROMED shall pay packing and transport charges for all orders in excess of €300. For orders below €300 goods value, excluding VAT, postal rates only will be charged or a nominal fee of €6.00. Postage will always be charged for stationery printing. For large item delivery please note additional delivery charges may apply.

PROMED shall not be liable for damage or loss of goods in transit or for shortage on delivery unless notice in writing is given to PROMED within 5 days of delivery of the goods.

In the event of non-delivery the customer must inform PROMED within 3 days of the invoice date or advice of dispatch, otherwise no claim will be considered alter this time.

Retention of title

The risk in the products passes to the purchaser upon delivery, but legal and beneficial ownership shall remain within PRODENT LTD until full payment has been received or until prior resale, in which case PROMED’s beneficial entitlement shall attach to the proceeds of re-sale or the claim for such proceeds.

PROMED warrants that the goods will be free from defects in workmanship or materials under normal use and service. No liability will be accepted under this warranty unless the buyer notifies PROMED in writing of any defects within 14 days from the date of delivery. PROMED will at its option, replace or repair, free of charge, defective goods or any defective component. Beyond this, we accept no further liability.


All goods are supplied with the product manufacturer’s warranty. Warranty covers goods supplied by Promed only and does not extend to items belonging to the purchaser, stored or contained therein.

Return of Goods

Promed is unable to accept return of goods without prior notification to a Promed office. Goods can be returned once approval in writing has been given by Promed and once accompanied by a completed ‘Goods Return Form’. Goods must be returned within 14 days of the invoice date. For goods to be accepted for refund, goods must be currently stocked and not a discontinued line. They also must be in perfect merchandisable condition and capable of resale and be completely without defect. Any such damage or defect will totally cancel any obligation by the company for any refund whatsoever. Goods are returned at the sender’s responsibility. PROMED accepts no responsibility for goods lost or damaged during return transit. We advise that both certificates of postage and adequate insurance are sought.

Goods returned after 14 days are liable to incur the following handling charges:

15-30 days old 15% of invoice value or min. 15.00 Euro
31-60 days 25% of invoice value or min. 15.00 Euro
61-180 50% of invoice value or min. 15.00 Euro
Over 180 days At the discretion of Promed  

Please Note: Special order items and Medicinal items are not subject to this returns policy. PROMED will not refund postage.