Nationwide Service
Team Coverage

Our specialist team of engineers are available onsite for all your servicing, repairs and equipment management needs.

Continuous performance from medical equipment is critical for any busy clinical practice, pharmacy or organisation. Promed understand this and have an experienced and highly skilled service team comprising of 6 engineers (4 on-road and 2 in-house) as well as a dedicated service coordinator.

Our service team have ISO 9001:2015 accreditation and work to both
EN 60601-1 and EN 62353 standards. To arrange for a member of Promed's Service Team to visit you in-practice at any time, then please contact Deirdre O'Gorman on email [email protected] or phone +353 (0)66 979 0218.

“The Promed Service Team are a vital resource, which we are more than happy to recommend.”


Dr. Johnathan O’Reilly
Riverside Practice

“The Promed Service Team are a vital resource, which we are more than happy to recommend.”


Dr. Johnathan O’Reilly
Riverside Practice

The Importance of Servicing Your Devices

To keep in line with best practice and industry guidelines

Help extend the lifecycle of your medical devices

Optimise uptime of devices to support revenue generation

To have peace of mind that your medical devices are working at their optimum and giving reliable measurements

Service for Primary Care

Standard Surgery

Our field service engineers provide responsive, on-call troubleshooting and repair of equipment, as well as planned, preventative and strategic maintenance. Our full-service offering is executed to the highest standard and followed up with comprehensive reporting. When required, we also provide back-to-base repairs in line with Manufacturer procedures by our trained Engineers.

Organisations

At an enterprise level, we partner with organisations to provide high-quality servicing options, as well as offering a suite of reports for simplified management of your devices. This provides management with detailed information which informs future decision making in areas such as financial budgeting and equipment requirements. Our enterprise level reports cover:

  • Location of device by site
  • Make
  • Model
  • Serial number
  • Service and calibration completed
  • Pass/fail indicator
  • Easy to understand traffic light system indicating health of device
  • Recommendations per device

Service For Pharmacies

Our specialist team of engineers are available onsite for all your servicing, repairs and equipment management needs.

Fridge Servicing

HSE guidelines call for the annual servicing of fridges1. Our engineers will carry out on-site inspection, validation and calibration if required. These tests include checking the refrigeration system, visual checks (both interior and exterior), temperature checks and EST.

 

1. HSE Guidelines for maintenance of cold-chain in vaccine fridges and management of vaccine stock

 

Balance Scales

Balance calibration servicing is recommended to take place annually (at a minimum) by the Pharmaceutical Society of Ireland 2. This improves efficiency and reliability, prevent faults, minimizes downtime and strengthens regulatory compliance. Our qualified Technicians will ensure compliance to national standards, using test weights certified to ISO 17025 standards.

 

2. Guidance for Pharmacists on Extemporaneous Dispensing Pharmaceutical Society of Ireland

 

Our Team